How One CPG Distributor Casts a Wide and Deep Net for Retail Buyer Engagement
New York-based distributor Hey You faced a unique challenge. The company represents approximately two dozen emerging brands spanning the food and beverage as well as health and beauty care categories, and provides them with an array of services to ensure they are ready to do business with U.S. retailers. At the same time, it can offer retail buyers creative solutions that include multiple brands and leverage its distribution and merchandising capabilities.
The challenge was this: How could Hey You shine the spotlight on each of its brands within the retail buyer community, but also engage buyers in deeper level discussions during which it could highlight the various ways in which it could serve their needs?

The solution: A RangeMe Pro subscription paired with ECRM’s in-person Sessions. RangeMe Pro enables Hey You to highlight each of its brands with their own unique profile page, providing them with 24/7/365 exposure, while ECRM Sessions offer private, prescheduled in-person appointments with buyers, giving the distributor the opportunity to have more in-depth discussions and build long-term relationships.
During my interview and subsequent visit to its headquarters, Hey You owner Susan Darretta dove into the company’s background and the comprehensive services it provides to both brands …