Olivia Frederick is the owner of Creatively Olivia. A graphic designer & brand strategist based in the Atlanta Area. She works under the premise that “Online, your brand design is what your clients see of you first. If your overall branding is stuck in the past or looks subpar – your clients will notice and will want to pay you as such. You deserve more.” Honestly, I completely Agree. Make sure you check out her episode!

Eff the Glitter…

Alright, So Let’s talk about Keisha. She’s the CEO. THEE C.E.O. of Brass Tacks Collective. She’s my first guest who started her agency with the full intention of becoming an AGENCY. She gives us a good look at what the hiring process looks like, business growing pains, discovering your team & bringing people up with you as the company grows.

Eff the Glitter…

So many times we concentrate on a transaction value instead of the lifetime value of a customer.

When I worked in the coffeehouse business, we were trying to come up with a way to show franchisees and their employees that we didn’t have the luxury of a bad customer service experience.

We needed to show them that customers who walked in once, but didn’t come back, represented far more than that one drink.

And it had to be meaningful and based on fact.


The Retail Doctor Blog…