Want to Elevate Your Customer Relationships? Then it’s Time to Go Deep.
I once received a phone call from an old friend who emphatically presented the merits of collaborating with him on a project his company was spearheading within our industry. For 20 minutes, he presented a binder full of reasons why it would (in his opinion) be good for me to invest my time, energy, and creativity in his initiative.
After laying out the pitch I asked him a simple question: “Would you like to better understand my thoughts?” My old friend paused and replied, “Ummmm, sure, that would be a good idea Dan. Tell me what you are trying to accomplish these days?” We both started laughing and I proceeded to share how my coaching business had evolved since we last spoke.
Most sales leaders do not invest enough time understanding the stated and unstated agenda of their customers, partners, and teammates. They rarely uncover hidden problems or stress points that need to be solved. My friend forgot the golden rule of sales: it’s not about you, it’s about us. A customer meeting emphasizes diagnosing the situation long before prescribing a solution.
The secret
Elevating a relationship isn’t something you do, it’s the result of everything you’ve done. Most people …